How do I return an item? Hassle-Free Returns: We want you to love your purchase! If you’re not completely satisfied, return your item within 7 days for a full refund or exchange. Return and Refund Policy Original sales receipt must accompany returns. We accept returns for exchange or refund within 7 calendar days after the delivery of the product. At our sole discretion, after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered, and unused condition." Definition of new, unaltered, and unused condition is:
If an item is received damaged or incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon the inspection of item(s) once we receive them. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. The customer is responsible for all shipping costs if the seller is not at fault. Customer Service Phone # (802) 242-1434 |